Returns & Exchanges

At ORS Hair Care ®, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund.

1

Initiate Your Return

Contact our customer service team with your order number and details of the product you wish to return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring the Return Authorization number is clearly marked on the outside of the box.

3

Ship the Items

Send your package back to our distribution center using a trackable shipping method to ensure it arrives safely at our facility.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing